The credit card company requires that I state an exact refund period. So for them, requests on orders eligible for refunds will be refunded for sure if made within 10 days.
I will refund orders if you email me to cancel before your order ships. Please do not cancel on social media, we don’t spend a lot of time on social media and probably won’t see it soon enough.
We send proofs on almost every order
If you order a custom product like vinyl, we will send you a proof. We generally send a proof within about one business day of your order unless we are on vacation or there are unusual circumstances.
We want you to approve printing
Unless we are on vacation or there are unusual circumstances, we generally print and ship within about one business day of receiving your printing approval. However if you do not respond to the proof email with requested changes or printing approval for ~7-10 days, your order will ‘time out’ and we will ship it.
This statement has confused a few people. No, we don’t hold orders for 7-10 days before shipping them. We ship orders promptly after you approve printing. But if you do not respond to our proof email at all, at some point we print and ship.
Please be expecting a proof email on customized vinyl and email us if you don’t see a proof email from us in 1-2 days.
Non-customized products just ship.
Once we ship, we only refund if we made a mistake
Once your order ships, then we generally do not offer refunds unless we made a mistake or the item is damaged. Each decal is printed on a color printer just for you, so returning it does not help.
The same thing is true if we make a mistake and reship, please keep and use the first set if possible even as we send a replacement.
We warranty delivery
We warranty all the products we offer, and I warranty delivery inside the USA so long as the address you provided is exactly correct.
This means I will reship orders if the Post Office miss-delivers to a correct address, or tracking stops for 7 days. I don’t refund these orders, I reship.
I cannot warranty delivery any place that tracking does not extend to the final delivery address, which means in almost all cases, I cannot and do not warranty international delivery.
We warranty application
I also warranty the process of application so long as you follow our application guides in good faith. That means if you followed the decal application guide and sanded the band lightly with the included sandpaper and and applied mod podge, if for some reason the decals don’t want to stick, or the decals are damaged, I will work with you to solve it and then replace the decals at my cost.
“Good faith” is the operative term. I just ask that you read/watch the application guides, and follow them with sincerity of intention. Otherwise, I can’t warranty the decal application. If you do not adequately protect the decals with Mod Podge or a similar sealer, I can’t refund your order should the decal edges lift or break, or the ink become sanded off.
But I also recognize that real life happens and sometimes the mod podge does not get applied. In this case, you do not have to replace the decals at full cost! We offer a no-questions asked reprint for the cost of a penny plus shipping!
Once we ship, we only refund if we made a mistake
Last, it is rare but it does happen that a few folks just demand a refund and damn the policies. We have been threatened with bad reviews, the Better Business Bureau, mommy forums, the public defender (not kidding), postal inspectors (also not kidding) and I even had someone offer to send her husband over to shoot the place up and burn us.
She got a refund! Ok, I will tell you more about that story. She placed an order on a Friday and I sent a proof the same day. The next day (Saturday) she replied with a question and it being the weekend I didn’t immediately reply. Early the next morning (Sunday) she left a 1-star review for bad service because we weren’t responsive over email.
At that point we canceled and refunded her order, and then refused to work with her further, and when she found we were serious then the threats started. And her threats didn’t get her what she wanted.
The point is, unless you can threaten something worse than shooting the place up and then burning us, please do not bother with threats.
We bend over backwards to made designs perfect for you, fix mistakes or issues, and reship lost orders, and we have a huge amount of positive feedback for this reason. However to price the decals as inexpensive as possible we don’t take returns or do refunds unless we made a mistake.
Last example. The post office shows this package as delivered on April 13. Three weeks later the customer emailed to say she never got it and she just wanted a refund. I would have been happy to reship the order but we do not refund in this case.
